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Fostering safer trips for every traveller…

TrawellTag Cover-More has been a one stop resource for any travel emergency for travellers over the past 20 years. TrawellTag Cover-More offers a spectrum of Travel Protection services that includes, Travel Insurance, Medical Assistance, Concierge Assistance along with Family protection back home.
No Matter, where you travel, how far you go, TrawellTag Cover-More is committed to protect every traveller. Here are the details about our expert Travel Protection services:

Medical and Travel Assistance

When you are sick or involved in an accident at an unknown destination, you can’t be expected to take care of yourself without help. TrawellTag Cover-More’s Emergency Medical Assistance comes to your rescue during such situations.

Medical Assistance Overseas

TYPE OF SERVICE DESCRIPTION TERRITORY
Telephone Medical Information Offer basic medical advisory of a non-diagnostic, non-treatment nature to its customers, e.g. disease outbreaks, vaccinations, etc. Worldwide including India
Medical Service Provider Referral Provide the contact details of medical service providers such as hospital, clinics, chemists, diagnostic centers, etc. Worldwide excluding India

Travel Assistance

As an avid traveller, you may want to enjoy local events and explore other entertainment avenues at your place of travel.
TrawellTag Cover-More offers lifestyle assistance including details of cultural and special events, public entertainment places and services anywhere in the world.

TYPE OF SERVICE DESCRIPTION TERRITORY
Pre-trip Information Services Provide information on the city/location that the traveller intends to visit, including required documentation, general country information (sightseeing, telecommunication modes, voltage), inoculation, airport & terminal information, city distances, public transport information, trip planning, local cultural information, etc. Worldwide excluding India
Weather & Exchange Rate Information Provide information regarding the local weather conditions for the next 3 days of the location along with Updated information on exchange rates for the country that the traveller intends to visit. Worldwide excluding India
Embassy/Consulate Referrals Provide information regarding the addresses & telephone numbers of nearest consulate / embassy of traveller’s home country or the location the traveller intends to visit. Worldwide excluding India

Overseas Lifestyle Assistance

On your trip abroad, you may want to explore options of enhanced lifestyle experiences such as attending concerts, trying out at a famous eatery etc.
TrawellTag Cover-More’s Overseas Lifestyle Assistance acts as a personal assistant at the other end of the phone for today’s evolved traveller.

TYPE OF SERVICE DESCRIPTION TERRITORY
Special Events and Performance Assistance: Assistance in procuring tickets/passes for special events/performances within India or in foreign countries. This will be done on a best-effort basis & tickets cannot be guaranteed in case of sold-out events. Worldwide excluding India
Dining Referral for Indian Restaurants Assistance in making reservations on behalf of the member; recommending restaurants suitable to people with special needs (SPECIAL DINING). Worldwide excluding India
Gift / Flower Delivery Assistance Assistance in arranging delivery of flowers/gifts to the customer’s family or business associates for special occasions like birthdays/anniversaries/festivals (incl. Cake/Chocolates). Worldwide excluding India
Courier Service Assistance Provide assistance to the traveller/traveller’s family in sending letters/parcels to family/friends/business associates in foreign countries, by recommending an appropriate courier service in the customer's family's location. Worldwide excluding India
Messenger Service Assistance Provide assistance to the traveller in sending messages to family/friends/business associates in the shortest possible time. Worldwide excluding India
Business Services Provide assistance to the traveller for arranging a conference/meeting room in the desired location along with interpreter services (if needed). All payments will be the direct responsibility of the traveller. Worldwide excluding India
Sporting Events Reservation Assistance Assistance in providing referrals to procure tickets/passes for sports events/performances in foreign countries. This will, be done on a best-effort basis & tickets cannot be guaranteed in case of sold-out events. Worldwide excluding India

Family Protection Back Home

TrawellTag Cover-More's Family Protection empowers you to protect your family and take care of their needs even when you are traveling.
24x7 medical assistance in India: For any medical emergency back home, TrawellTag Cover-More’s expert team of doctors shall be by the family’s side in your absence.
Domestic roadside assistance: TrawellTag Cover-More has service providers across 100+ cities in India. Your family can obtain roadside assistance anywhere in India.

Domestic Lifestyle Assistance

Explore enhanced lifestyle experiences such as attending concerts, eating out at fancy restaurant, etc. even while you’re travelling within India. TrawellTag Cover-More’s Lifestyle Assistance within India acts as a personal assistant at the other end of the phone for today’s traveller.
TrawellTag Cover-More will coordinate and arrange/refer for the below mentioned services through appropriate service providers for the customer/customer's family (spouse & children) in India. Services will be provided on a best effort basis and are subject to availability of the appropriate services providers to render the services.

TYPE OF SERVICE DESCRIPTION TERRITORY
Special Events and Performance Assistance: Provide assistance in procuring tickets/passes for special events/performances within India or in foreign countries. This will be done on a best-effort basis & tickets cannot be guaranteed in case of sold-out events. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Dining Referral for Indian Restaurants Provide assistance in making reservations on behalf of the member; recommending restaurants suitable to people with special needs (SPECIAL DINING). Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Gift / Flower Delivery Assistance Provide assistance in arranging delivery of flowers/gifts to the customer’s family or business associates for special occasions like birthdays/anniversaries/festivals (incl. Cake/Chocolates). Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Courier Service Assistance Assist the traveller/traveller’s family in sending letters/parcels to family/friends/business associates in foreign countries, by recommending an appropriate courier service in the customer's family's location. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Messenger Service Assistance Provide assistance to the traveller in sending messages to family/friends/business associates in the shortest possible time. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Business Services Provide assistance to the traveller for arranging a conference/meeting room in the desired location along with interpreter services (if needed). All payments will be the direct responsibility of the traveller. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Sporting Events Reservation Assistance Assistance in providing referrals to procure tickets/passes for sports events/performances in foreign countries. This will, be done on a best-effort basis & tickets cannot be guaranteed in case of sold-out events. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Home Movers Assistance Recommends an appropriate packers/movers service in case if the customer / customer’s family needs to move to another location or out of their usual place of residence. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Locksmith Assistance Recommend locksmith expert to assist the customer / customer’s family incase if the customer / customer’s family is locked out of his/ her house. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Plumbing Assistance Recommend a plumber to assist the customer / customer’s family in case of plumbing problem like a leak or clogged pipes/drains. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Electrical Assistance Recommend an electrician to assist the customer/customer's family in case of electrical problem like a short circuit or faulty wiring. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Pest Control Assistance Recommend an appropriate pest control service provider to the customer/customer's family. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Home Cleaning Assistance

Recommend an appropriate facility maintenance provider for home cleaning services.

Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Electrical Gadget Repair Assistance Recommend the nearest electrical gadget repair shop/establishment for servicing/repair of damaged/faulty electrical goods. Republic of India, except Islands, Jammu & Kashmir and North eastern states.

Domestic Medical Assistance

A medical emergency at an unknown destination, while you are travelling within India and may arise at anytime and you may not be able to take care of yourself without help.
TrawellTag Cover-More’s Domestic Medical Assistance comes to your rescue during such situations.

TYPE OF SERVICE DESCRIPTION TERRITORY
Telephone Medical Information Offers basic medical advisory of a non-diagnostic, non-treatment nature to the travellers, e.g. disease outbreaks, vaccinations, etc. Worldwide including India
Medical Service Provider Referral Provide the contact details of medical service providers such as hospital, clinics, chemists, diagnostic centers, etc. Worldwide excluding India
Arrangement of Home Nursing Care Arrangement for nursing care services to the travellers travelling within India Wherever available in Republic of India, except Islands

Domestic Roadside Assistance

With the advent of road trips, the odds of being stuck without assistance due to a car breakdown also increases and there is an immediate need for response to put your travel plans back on track.
TrawellTag Cover-More offers Roadside Assistance Services that includes the following referral or arrangement or both arrangement and referral services for customer/customer's family traveling within India. TrawellTag Cover-More has service providers spread across 100+ cities in India. All third party expenses are to be borne by the customer/customer's family.

TYPE OF SERVICE DESCRIPTION TERRITORY
Minor on the spot repair Provides assistance by arranging for a vehicle technician to the breakdown location in case of a vehicle breakdown due to any mechanical / electrical fault and if immediate repair on the spot is deemed possible Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Breakdown Services & Towing Provide assistance in arranging for the vehicle to be towed to the nearest authorized/designated garage if immediate repair on the spot is not possible. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Flat Tyre Service Provide assistance by organizing for a vehicle technician to replace the flat tyre with a spare tyre (stepney) at the location of breakdown. Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Battery Service / Jumpstart Provide assistance by organizing for a vehicle technician with a spare battery to attempt jump start to the breakdown location Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Emergency Fuel Delivery Provide assistance by organizing for a vehicle technician to supply emergency fuel (up to 5 liters on a chargeable basis) at the location of breakdown Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Keys locked inside Provide assistance by organizing for a vehicle technician to open the car without keys or retrieve the spare car keys Republic of India, except Islands, Jammu & Kashmir and North eastern states.
Lost Keys Provide assistance by organizing to tow the vehicle to a nearest safe place Republic of India, except Islands, Jammu & Kashmir and North eastern states.

Disclaimer: TrawellTag Cover-More will not be liable for the quality or delay in the provision of services by the actual service provider. The customer shall be responsible for any Service Charges (third party expenses) incurred, for and utilizing the assistance services. TrawellTag Cover-More shall merely be a facilitator and shall not be responsible for quality of services provided by the appointed third party vendors. Customer shall avail all assistance services (as applicable) from the assistance plan inception date to expiry date OR from the travel inception date to travel end date. The customer agrees that the payment for the services rendered and also the parts/ accessories which were used at the time of offering of services shall be made by the customer directly the Authorised Sub-Contractor. In case the customer fails to make the payment to the Subcontractor after offering of such services then TrawellTag Cover-More reserves the right to recover the money from the customer.

Crisis Assistance Plus (CAPTM)*

Get reliable assistance in case of unexpected crisis situations
Protect your customers’ travel against threats with unique crisis assistance benefits such as

RESPONSE TO ASSISTANCE AND POSSIBLE EVACUATION CRISIS ASSISTANCE BENEFITS
Kidnap for Ransom or Extortion

Wrongful Detention

Hi-Jacking

Disappearance of Persons

Pandemics

Violent Crime

Terrorism

Political Threats

Natural Disasters

24/7 Assistance Hotline

Crisis Consultation (phone advice)

Emergency Message Transmission

Legal Referrals, Medical & Dental Referrals

Lost Document Advice & Assistance

Access to Interpreters

Health, Safety and Security related travel Alerts

Know your Crisis Assistance Plus (CAPTM)

Disappearance: The crisis consultant will provide assistance that includes investigation to locate the disappeared CAPTM member and resolve the case.

Wrongful Detention: The crisis consultant will provide assistance that includes interpreters and legal representatives to ensure that the customer is safe and immediately released.

Natural Disaster: The crisis consultant will provide assistance for safe and secure transportation of a CAPTM member to a non-affected area.

Political Unrest: The crisis consultant will provide assistance for safety of a CAPTM member and deploy additional consultants and security personnel to assist with shelter in place and evacuation of CAPTM Member.

Violent Crime: The crisis consultant will co-ordinate with the respective law enforcement authorities for safety of the CAPTM members. They will also provide assistance in terms of medical emergency & relay emergency messages.

Terrorism: The crisis consultant will provide assistance that includes seeking safety, emergency message relay, and emergency medical attention and ensure adequate security by deploying security personnel to a CAPTM Member directly impacted by a terrorist incident.

*Powered by FocusPoint International

Travel Insurance

TrawellTag Cover-More gives customer the freedom to customise insurance cover for leisure or business. In addition to the comprehensive medical coverage, the member will benefit from unique and exclusive cover for adventure sports, car rental excess, overseas supplier insolvency and trip cancellation from an IRDAI approved underwriters.

Disclaimer: “Karvat Cover-More Assist Pvt. Ltd., the Company (a corporate agent licensed by IRDAI) is providing global assistance services and ancillary products including travel insurance as a complimentary benefit (cover underwritten by an IRDAI authorized underwriter – Bharti AXA General Insurance Company Ltd). For details on risk factors, terms and conditions, please read the terms and conditions carefully before concluding a transaction.”